Contact Us
Last Updated: October 17, 2026
At Waters Filters, we value our customers and are here to help with questions about our refrigerator water filters, replacement filter products, product compatibility, orders, shipping, returns, refunds, payments, or any other store-related matter. Whether you need additional product information, assistance with an existing order, or help understanding one of our store policies, our customer support team is available to assist you.
Get in Touch
If you have a question or need assistance, please contact us using the information below.
Waters Filters Customer Support
Email: support@filtermastery.shop
Phone: +1 661 257-2963
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM
Sunday: Closed
Business Address: 25702 Rye Canyon Rd #E, Valencia, CA 91355, United States
Time Zone: (GMT−07:00) PT (US)
How We Can Help
Our customer support team can assist with refrigerator water filter and replacement filter product information and specifications, filter model numbers, refrigerator compatibility questions, available features, product availability, order status and order-related inquiries, shipping and delivery questions, tracking information, order cancellation requests, return requests, refund-related questions, payment-related inquiries, and general website or store questions.
If you are contacting us about an existing order, please include your order number and the email address or phone number used when placing the order. Providing accurate order information helps us locate your purchase and assist you more efficiently.
Product Questions
If you would like more information about a product before purchasing, please include the product name and the specific details you would like to know.
Our team can assist with available information about filter model numbers, compatible refrigerator models, filtration features, certifications where applicable, installation instructions, intended uses, and other product details.
We encourage customers to review the relevant product page carefully before placing an order to help make an informed purchasing decision. Product features and specifications may vary between individual items.
Shipping Assistance
If you have questions about order processing, handling, shipment preparation, delivery, or tracking, please contact our customer support team.
Orders generally require 1–2 business days for processing and 1–2 business days for handling and shipment preparation. Estimated carrier transit time is generally 3–5 business days, with a total estimated delivery timeframe of 4–7 business days. Actual delivery time may vary depending on the destination, carrier, and shipping conditions.
For assistance with a shipped order, please provide your order number so we can help you with the available tracking or delivery information.
Returns & Refunds
For return or refund questions, please contact us before sending a product back.
Eligible products may generally be returned within 30 days of delivery, subject to our Refund & Return Policy. Approved refunds are generally processed within 7 days after the returned product has been received and inspected.
Please review our Refund & Return Policy for the applicable conditions, return instructions, and refund procedures. Our support team can help answer questions about the process and provide further guidance.
Payment Assistance
If you have questions about accepted payment methods, payment authorization, order charges, or refunds, please contact our customer support team.
Available payment methods may include Visa, Mastercard, American Express (Amex), Discover, PayPal, Apple Pay, Google Pay (G Pay), and Shop Pay. Availability may vary depending on the order and the payment options displayed during checkout.
For payment-related inquiries, please provide your order number and a brief description of the issue. For your security, do not send complete card numbers, card security codes, passwords, or other sensitive payment credentials by email.
Contact Information
Business Name: Waters Filters
Phone: +1 661 257-2963
Email: support@filtermastery.shop
Address: 25702 Rye Canyon Rd #E, Valencia, CA 91355, United States
Opening Hours:
Monday–Saturday: 10:00 AM–6:00 PM
Sunday: Closed
Time Zone: (GMT−07:00) PT (US)
We’re Here to Help
At Waters Filters, we aim to make your shopping experience clear, convenient, and helpful from product selection to post-purchase support.
Have a question about a product or an existing order? Contact our team today at support@filtermastery.shop or call +1 661 257-2963 during our regular business hours.
Thank you for choosing Waters Filters. We appreciate your trust and look forward to helping you explore our refrigerator water filter collection.