Refund & Return Policy

Last Updated: October 17, 2026

Waters Filters wants our customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.

1. Return Window

Customers may request a return within 30 days of the date the order is delivered.

To start a return, please contact our customer support team within the 30-day return period and provide your order information and the reason for the return. Returns requested after the 30-day period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product should generally be:

  • Unused and in its original condition

  • Free from damage caused after delivery

  • Returned with original packaging and included accessories when reasonably possible

  • Accompanied by the original order information or proof of purchase

Certain products may have additional return requirements depending on their condition and characteristics.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. For damaged products, clear photographs of the item and packaging may be requested to help us review the issue. After reviewing the information, we will determine the appropriate solution, which may include a replacement, return, refund, or another reasonable resolution depending on the circumstances.

4. Return Request

To request a return, please contact:

Email: support@filtermastery.shop

Phone: +1 661 257-2963

Please include your order number, the product name, and a brief explanation of the reason for the return.

We will provide return instructions after reviewing your request.

5. Return Shipping

Some water filter products may require specific handling or packaging when being returned. Customers should ensure that products are returned in their original condition, unused, and with the original packaging and included accessories when reasonably possible. Additional return instructions may apply depending on the product.

6. Water Filters and Replacement Products

At Waters Filters, replacement water filters may require specific handling or packaging when being returned. Customers should ensure that products are returned in their original condition, unused, and with the original packaging and included accessories when reasonably possible. Additional return instructions may apply depending on the product.

7. Refunds

Once a returned item is received and reviewed, we will determine whether it meets the applicable return requirements. If the return is approved, the applicable refund will be processed to the original payment method. Approved refunds are generally processed within 7 days after the returned product has been received and inspected. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Items That Cannot Be Returned

Returns may not be accepted for products that have been used, damaged after delivery, modified, improperly assembled, or otherwise returned in a condition that does not meet the applicable return requirements. Any product-specific return restrictions will be communicated where applicable.

9. Exchanges

If you would like to exchange an item, please contact us first. Depending on product availability and the circumstances of the request, we may provide an exchange option or another appropriate solution.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order enters the shipping process. Once an order has shipped, cancellation may no longer be possible and the order may instead be handled under this Return Policy.

11. Contact Us

For return, refund, or exchange questions, please contact Waters Filters:

Business Name: Waters Filters

Phone: +1 661 257-2963

Email: support@filtermastery.shop

Address: 25702 Rye Canyon Rd #E, Valencia, CA 91355, United States

Opening Hours:

Monday–Saturday: 10:00 AM–6:00 PM

Sunday: Closed

Time Zone: (GMT−07:00) PT (US)

We are committed to handling return requests clearly and fairly while providing helpful customer support throughout the process.