Terms & Conditions

Last Updated: October 17, 2026

Welcome to Waters Filters. These Terms & Conditions govern your access to and use of the Waters Filters website and the purchase of products through our online store. By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms & Conditions and the policies referenced on our website. If you do not agree with these terms, please discontinue use of our website.

1. About Waters Filters

Waters Filters is an online store offering a selection of refrigerator water filters and replacement filter products, including compatible Whirlpool and GE refrigerator water filters.

Business Name: Waters Filters

Phone: +1 661 257-2963

Email: support@filtermastery.shop

Address: 25702 Rye Canyon Rd #E, Valencia, CA 91355, United States

Opening Hours:

Monday–Saturday: 10:00 AM–6:00 PM

Sunday: Closed

Time Zone: (GMT−07:00) PT (US)

2. Website Use

You may use the Waters Filters website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to use the website to:

  • Violate any applicable law or regulation

  • Attempt unauthorized access to our website or systems

  • Interfere with website functionality or security

  • Submit false, misleading, or fraudulent information

  • Use another person's information without authorization

  • Introduce malicious software or harmful code

  • Attempt to disrupt website operations

  • Copy or reproduce website content without authorization

  • Use our website for unauthorized commercial purposes

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our customers, website, business, or legal interests.

3. Product Information

We make reasonable efforts to provide accurate and up-to-date product information on our website.

Product listings may include information such as:

  • Product names

  • Filter type and model information

  • Compatibility information

  • Product dimensions

  • Product features and specifications

  • Replacement and installation details

  • Filtration claims and certifications, where applicable

  • Recommended uses

Product specifications may vary depending on the product, model, or available option. Customers should carefully review the applicable product page, including compatibility and product details, before placing an order.

4. Product Images and Appearance

We make reasonable efforts to display product images accurately. However, actual product appearance may vary slightly because of lighting, photography, manufacturing variations, device settings, screen resolution, or other factors. Minor visual differences do not necessarily indicate that a product is incorrect.

5. Pricing

Product prices are displayed on the website and may change from time to time. Prices and applicable charges shown during checkout should be reviewed before completing an order. If an obvious pricing, product, or technical error occurs, Waters Filters reserves the right to correct the error and, where appropriate, contact the customer before fulfilling the affected order.

6. Product Availability

Product availability may change without prior notice. We cannot guarantee that every product displayed on the website will remain available at all times. If an ordered product becomes unavailable before fulfillment, we may contact the customer regarding the order and available options.

7. Placing an Order

To place an order, customers must provide accurate and complete information during checkout.

This may include:

  • Full name

  • Shipping address

  • Email address

  • Phone number

  • Billing information

  • Payment information where applicable

Customers are responsible for reviewing their order details before submitting the order.

8. Order Acceptance

Submitting an order constitutes a request to purchase the selected products. An order may be reviewed before fulfillment. Waters Filters reserves the right to decline, cancel, or limit an order where reasonably necessary, including in situations involving incorrect information, suspected fraud, product availability issues, pricing errors, or operational limitations. If an order is canceled after payment has been received, any eligible refund will be handled according to the applicable refund process.

9. Payment Methods

Waters Filters accepts available payment methods displayed during checkout. These may include Visa, Mastercard, American Express (Amex), Apple Pay, Google Pay (G Pay), Shop Pay, PayPal, and Discover. Payment method availability may vary depending on the customer's order, device, location, account, or other eligibility requirements.

Customers are responsible for reviewing the payment information and final order total before completing a purchase.

10. Order Processing and Handling

Orders generally require:

Order Processing: 1–2 business days

Handling & Shipment Preparation: 1–2 business days

These are estimated business-day timeframes and may occasionally be extended due to holidays, unusually high order volumes, operational circumstances, or events outside our reasonable control.

11. Shipping and Delivery

After processing and handling are completed, orders are prepared for shipment. The estimated transit time is generally 3–5 business days, and the total estimated delivery timeframe is approximately 4–7 business days. Actual delivery time depends on factors such as destination, shipping carrier, transportation conditions, weather, holidays, and other circumstances outside our control. Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise. Customers are responsible for providing accurate shipping information.

12. Order Cancellation

If you wish to cancel an order, please contact Waters Filters as soon as possible after placing it. Because orders may enter processing or handling shortly after submission, cancellation cannot always be guaranteed once fulfillment activities have begun.

13. Returns

Eligible products may generally be returned within 30 days of delivery, subject to the requirements of our Refund & Return Policy. Products should generally be returned in their original condition and should not show signs of unnecessary use, damage, alteration, or misuse. Customers should contact Waters Filters before sending a product back and follow the return instructions provided by our support team.

14. Refunds

Eligible refunds are generally processed within 7 days after the returned product has been received and inspected. Where possible, refunds are issued using the original payment method. The time required for the refunded amount to appear in a customer's account may depend on the applicable bank or payment provider. Additional return and refund requirements are described in our Refund & Return Policy.

15. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from what you ordered, please contact us promptly. We may request photographs or additional information to review the issue. Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another available solution.

16. Intellectual Property

Unless otherwise indicated, original content created for the Waters Filters website, including text, graphics, logos, page layouts, and other materials, may be protected by applicable intellectual property laws. You may not reproduce, modify, distribute, publish, or commercially exploit protected Waters Filters content without appropriate authorization. Third-party trademarks, brand names, logos, and other intellectual property remain the property of their respective owners.

17. Third-Party Services

Our website may use third-party services to support functions such as payment processing, website hosting, analytics, shipping, security, customer communication, and other store operations. Third-party services may operate under their own terms, conditions, and privacy policies. Waters Filters is not responsible for the independent policies or practices of third-party service providers.

18. Privacy

Your use of the Waters Filters website may involve the collection and processing of personal information. Our handling of personal information is described in our Privacy Policy. By using the website and placing an order, you acknowledge that information may be processed as described in the applicable Privacy Policy.

19. Cookies

Waters Filters may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping sessions, analyze website usage, improve performance, and support applicable marketing features. Additional information is available in our Cookie Policy.

20. Disclaimer

The Waters Filters website and its content are provided for general shopping and informational purposes. We make reasonable efforts to maintain accurate information, but we do not guarantee that every piece of website content will always be complete, current, error-free, or uninterrupted. Nothing in these Terms & Conditions is intended to exclude or limit rights or protections that cannot legally be excluded or limited under applicable law.

21. Limitation of Liability

To the extent permitted by applicable law, Waters Filters will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including website interruptions, technical failures, third-party service failures, shipping delays, carrier disruptions, weather events, or other unforeseen circumstances. Nothing in these terms limits any liability or consumer rights that cannot legally be limited.

22. Changes to These Terms

Waters Filters may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements. Updated terms will be posted on this page with a revised “Last Updated” date. Customers are encouraged to review these terms periodically.

23. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with applicable law.

24. Contact Information

If you have questions about these Terms & Conditions, products, orders, payments, shipping, returns, or any other matter related to Waters Filters, please contact us.

Business Name: Waters Filters

Phone: +1 661 257-2963

Email: support@filtermastery.shop

Address: 25702 Rye Canyon Rd #E, Valencia, CA 91355, United States

Opening Hours:

Monday–Saturday: 10:00 AM–6:00 PM

Sunday: Closed

Time Zone: (GMT−07:00) PT (US)

We are committed to providing customers with clear information and a straightforward online shopping experience.